All Employee Training

• How to lead people who don’t report to you?
• How to build effective relationships and create allies in the workplace?
• How to influence your boss, peers, clients and other partners?

Using and Sustaining Influence

Getting anything done in the business world — whether convincing someone to extend a deadline, fund your idea, or buy into your proposal — requires the ability to influence others. In this training program, we focus on the behaviours needed to build influence, using influence and sustaining influence. 

Training Objectives & Outcomes

• Understand other’s motivators and adapt their own style for greater impact
• Generate trust
• Be a catalyst for change 
• Build reliable ground rules
• Try new ideas
• Work through alternatives
• Demonstrate openness
• Gain consensus

Details

• Half day program
• Tips and Tactics Guide
• Case Studies specific to your business

Target Audience

• Those who work in a matrix organization
• Those who have numerous cross-functional teams
• Those who have subject matter experts (without reporting authority)

Understanding yourself and others.

Personality & Work

Why do some people “think out loud” and others need time for reflection and quiet thought? Why do some people make their decisions in a very objective, fact-based manner and others go with more of a “gut feeling” approach? Why do some people keep a detailed agenda and have long to do lists while others keep their time flexible to deal with what comes up in the moment? Because we are all unique human beings with different preferences based on our personalities.

The Myers-Briggs Type Indicator ® (MBTI ®) is an assessment designed to measure psychological preferences in how people work, communicate, interact, perceive the world and make decisions. We will administer the assessment, generate the individual and team reports and facilitate a fun and interactive teambuilding session that will result in a greater understanding of the individual and team interaction.

Training Objectives & Outcomes

• Analysis of individual team member MBTI results
• Creation of an MBTI team profile and subsequent analysis of the team dynamics and functioning
• Identification of team strengths and how to enhance performance by leveraging the strengths of the individual and the team
• Identifying team blind spots and how they impact performance
• Identifying team problem solving techniques and workshop the ideal flow of problem solving utilizing the team strengths
• Identifying team communication patterns, how to leverage strengths and address any gaps
• Identifying conflict resolution patterns
• Action Planning

Target Audience

• Those who want to increase their self awareness
• Those who want to increase team functionality
• This can be added to our Expectations Meeting process

Understand your work-related behaviors and the behaviors of others.

What is DISC?

The DISC® model provides a common language that people can use to better understand themselves and adapt their behaviours with others - within a work team, a sales relationship, a leadership position, or other relationships. It is the most widely used assessment technology in the world today and gives us a simple and objective way to talk about behaviour.

There are four quadrants in the DISC model and each describes a particular way of behaving. Some people prefer one particular behaviour, while others prefer a blend of behaviours. The DISC model looks at behaviour in terms of the following: Dominance, Influence, Steadiness and Compliance. Are you motivated by recognition, results-focused, fact-oriented, or inclusion-driven?

Training Objectives & Outcome

A certified HR professional will facilitate the workshop and participants will learn to:

• Interpret and understand their individual DISC profiles
• Determine how the individual provides values to the organization
• Identify potential challenges related to work styles
• Recognize behaviours often associated with each style and how they are interpreted by others
• Interact with other work styles effectively

Organizational change is constant, and yet many people react to change with denial or resistance. As a change leader, your ability to help people overcome their reactions and get onboard with new initiatives is critical for success. 

Our Change Model

Our Change Model is a 6-step model that was developed to help organizations and their employees manage change effectively. This model allows you to take a structured approach to organizational change, while maintaining flexibility in implementation.

• Step 1: Establish a Motivation for Change
• Step 2: Analyze the Situation
• Step 3: Plan the Direction
• Step 4: Implement the Change
• Step 5: Review the Direction
• Step 6: Adopt or Adjust

Training Objectives & Outcomes

• Explore all aspects of planning, guiding and directing organizational change
• Gain practical tools that will enable you to manage reactions to change and communicate in a manner that inspires followership, optimal productivity, and buy-in through any change initiative
• Learn how to implement our Change Model in order to help you prepare for change, engage teams throughout the change process, and drive positive outcomes
• Have the opportunity to complete a Change Readiness assessment to determine your own reaction to change and how to leverage your strengths

Target Audience

• Those who are implementing large scale change
• Those who wish to understand and use specific change management tools 

Develop cohesive, emotionally intelligent teams.

Gain the Insight

Emotional Intelligence (EI) is vital to being an effective and high-performing member of any team. In this training, you will become familiar with the proven EI model and learn how to apply EI skills for maximum effectiveness. You will also gain the insight and tools you need to make your job and career more effective, satisfying and successful, and have a standout advantage in any professional situation. 

Training Objectives & Outcomes

• Recognize the personal and organizational value of EI
• Understand the science behind the emotion, utilizing their own self-assessment results
• Have a positive influence on the emotions and motivation of others
• Apply leadership techniques to manage conflict
• Create an atmosphere that fosters understanding and self-awareness
• Practice emotional self-management
• Influence, inspire, and motivate their peers, direct reports and superiors
• Link emotional intelligence to the skills required in their workplace

Target Audience

• Those who want to offer a general employee development session to increase self-awareness
• Those who want to address conflict management
• Those who want to strengthen interpersonal relationships

Time: A half day workshop

Gain the tools to look at an issue from all angles, ensure input from everyone around the table, brainstorm possible solutions, and create an action plan.

Six Thinking Hats

Six Thinking Hats is a fast-paced, practical, and interactive training that teaches parallel thinking as an alternative to argument. Parallel thinking guides thought processes in one direction at a time so we can effectively analyze issues, generate new ideas, and make better decisions. Employees will learn how to effectively separate emotion from facts, the positive from the negative, and critical thinking from creative thinking as well as how to set their opinions and egos aside to focus on a way forward.

• White Hat Thinking  - focuses on data, facts, information known or needed.
• Red Hat Thinking - focuses on feelings, hunches, gut instinct, and intuition.
• Yellow Hat Thinking – focuses on values, benefits, and why something may work.
• Blue Hat Thinking – focuses on managing the thinking process, focus, next steps, and actions plans.
• Green Hat Thinking – focuses on creativity: possibilities, alternatives, solutions, and new ideas.
• Black Hat Thinking – focuses on difficulties, potential problems, and why something may not work.

Objectives & Outcomes

• Better, more productive thinking  
• Shorter, more productive meetings and project groups
• Improved communication, collaboration and understanding

Target Audience

• Those who are entering into the strategic planning process
• Those who have a Mastermind Group
• Those who want a method of creative problem solving
• Those who want a method for brainstorming

Time: A half-day workshop.

Reconcile differences and handle conflict constructively.

Understanding Conflict and Resolution Techniques

Conflict is a part of daily life. Those who embrace conflict as an opportunity to build understanding and better relationships experience greater personal and professional success. But managing conflict is not easy – it requires self-awareness, solid communication skills and the motivation to resolve uncomfortable situations. 

This one-day interactive communications training workshop will provide insight into your own conflict mode, your own emotional triggers and give you the tools to productively managing difficult, conflict-prone conversations.  You’ll walk away feeling greater confidence in managing tough situations with diplomacy, tact and credibility.

Training Objectives & Outcomes

• Gain confidence in holding difficult conversations calmly and assertively
• Manage conflict situations proactively and effectively
• Manage your emotional reaction in a conflict situation     
• Choose the appropriate conflict management approach for any scenario
• Understand your own conflict style
• Follow a proven method for diffusing tense situations
• Plan for difficult conversations in a way that focuses on achieving the results you desire

Step Above the Line.

Improve Performance Through Accountability

Accountability, empowerment and employee engagement result from workers and teams who continually ask the accountability question posed by The Oz Principle:  “What else can I do to operate Above The Line and achieve the desired results?” When people do that, they learn the secret to getting better results, faster and more cost effectively. As the performance and expectation bar continues to rise, so does the effort it takes to clear the bar.  An attitude of accountability lies at the core of any effort to improve quality, satisfy customers, empower people, build teams, create new products, maximize effectiveness and get results. 

In this program, we address the self diminishing attitudes such as to ignore/deny, finger points, avoidance, confusion, waiting to be told what to do, covering your tail or taking a wait and see attitude.  Whether you confront your own self-diminishing attitudes in a small or large organization, you cannot expect to create a better future unless you begin to take the time and find the courage to get Above The Line.  

Training Objectives & Outcomes

• How people and organizations can overcome victim attitudes and behavior and step Above The Line (Oz Principle) to attain superior performance.
• How to focus on the fundamental cause of poor leadership, low productivity, unacceptable quality, customer dissatisfaction, inadequate innovation, wasted talent, dysfunctional teams or a general lack of accountability.
• How to move beyond explaining why you didn’t or can’t do better to what you can do to make your future brighter.
• How to improve performance through accountability.

Achieve Full Engagement

Baby Boomers were born prior to 1963, Generation Xers were born between 1964 and 1980, Millennials were born between 1980 and 1995, Gen Z were born between 1996 and 2012 – next is the Alpha Generation. While we need to be careful not to stereotype any person, we can definitely say that, as of late, the rules have changed. In this training program, we will discuss the top 5 methods for managing your Gen Z team members in order to achieve the highest level of engagement, productivity, and retention.

Training Objectives & Outcomes

• Take advantage of the  generation’s desire for new challenges
• Tap into their passion for socialization
• Provide real time feedback and recognition
• Aim for work-life balance and flexibility
• Provide an outstanding onboarding experience

Curriculum

• Introductions
• Baby Boomers, Generations Xers, and Millennials, Gen Z: Who are they?
• Attributes Exercise
• Baby Boomer, Generation X, and Millennial and Gen Z Influences
• Alpha Generation: Coming Soon
• Changes Exercise
• The Great Divide: Workplace Perceptions of the Millennial Generation
• How to Effectively Recruit Millennials and Gen Z
• Creating an Outstanding Onboarding Experience for Millennials and Gen Z
• Tapping into the Passion for Socialization
• Providing Real Time Feedback & Recognition
• Wheel of Disengagement
• Work-life balance & Flexibility
• Final thoughts, Fun Facts, Questions

Target Audience

• Those who want to understand Generations in the Workplace
• Those who have a large percentage of Millennial and Gen Z Workers

In our 2-day Presentation Skills course, participants learn how to present their ideas with conviction, clarity and style — and without fear. They'll gain the specific skills and direction they need to become comfortable with their own presentation style. And they'll receive expert advice on how to handle especially challenging situations. Most importantly, participants develop these skills by making live presentations and obtaining invaluable feedback in a safe and fun workshop environment.

This small group, instructor-led, communication and presentation skills training course is designed for professionals who want to advance their communication skills. These are small group workshops with customized coaching tailored to the specific needs of each participant. Each participant will learn effective presentation and delivery techniques, then practice. The practice presentations are videotaped and used for immediate feedback and coaching.

One of our micro-learning programs, the Emotional Intelligence for Employees course is designed to get participants thinking about the various components of emotional intelligence as they apply to them.

Truly effective leaders have a high degree of emotional intelligence, which includes:

• Self-awareness.
• Managing emotions.
• Motivating oneself.
• Empathy.
• Social Skills.

Today’s organizational environments require you to get results through working effectively with others. Exceptional influencing/persuasion skills enable you to do this successfully regardless of your positional power.

In this micro-learning course, participants will learn to:

• Understand others’ motivators and adapt their own style for greater impact.
• Generate trust.
• Be a catalyst for change.
• Build reliable ground rules.
• Try new ideas.
• Work through alternatives.
• Demonstrate openness.
• Gain consensus.